Privacy Policy

Welcome to Momang Casino. This Privacy Policy outlines how Momang Casino, operated by [Your Company Name], collects, uses, processes, and protects your personal data. We safeguard your privacy and the security of your personal information, complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using Momang Casino's services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our data practices.

Momang Casino provides a secure, enjoyable gaming environment. Transparency about our data handling practices is a cornerstone of this commitment. This policy explains what information we collect, why we collect it, and your choices regarding your personal data.

Momang Casino collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes information you provide directly when registering an account, such as your full name, date of birth, residential address, email address, phone number, and nationality. We also collect identification documents (e.g., passport, driving license) for identity verification, as required by our licensing authority and anti-money laundering (AML) regulations.
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., credit/debit card numbers, bank account information, e-wallet details). Momang Casino does not store full payment card details; these are processed by our approved payment service providers.
• Transactional Information: Records of your betting activities, game play, deposits, withdrawals, bonuses, and other transactions on the Momang Casino platform.
• Technical Information: Information about your device and internet connection, including your IP address, operating system, browser type and version, device identifiers, and geographical location. This helps us secure and operate our services.
• Usage Information: Details of your interactions with our website and services, such as pages visited, time spent on pages, links clicked, and search queries. This data helps Momang Casino understand user preferences and improve user experience.
• Communication Information: Records of your communications with us, including emails, live chat transcripts, and any other correspondence. This helps us provide effective customer support and resolve issues.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention, in accordance with applicable laws.

Momang Casino uses the collected information for various purposes, including:

• To Provide and Maintain Our Services: To operate your account, process your bets and transactions, and provide access to our games and features.
• To Verify Your Identity: To comply with legal and regulatory obligations, including age verification and anti-money laundering (AML) checks.
• To Process Payments: To facilitate deposits and withdrawals securely and efficiently.
• To Personalise Your Experience: To tailor our services, promotions, and content to your preferences and gaming habits.
• To Communicate With You: To send you important updates, service notifications, promotional offers (where you have consented), and to respond to your inquiries and support requests.
• For Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorised activities, and to protect Momang Casino's integrity.
• For Analytics and Improvement: To analyse user behaviour, monitor the effectiveness of our marketing campaigns, and improve the functionality, performance, and security of our website and services.
• To Comply with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority, law enforcement, or other governmental bodies.
• For Responsible Gaming: To monitor and enforce responsible gaming practices and provide support to players who may be at risk.

Momang Casino processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the contract between you and Momang Casino, specifically to provide you with our gaming services and to fulfil our terms and conditions.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Momang Casino is subject, such as anti-money laundering laws, age verification requirements, and our licensing conditions.
• Legitimate Interests: Processing is necessary for Momang Casino's or a third party's legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, securing networks and information, and direct marketing (where permitted).
• Consent: In certain situations, Momang Casino may rely on your explicit consent to process specific types of personal data, particularly for direct marketing communications. You may withdraw your consent at any time.

Momang Casino may share your personal data with the following categories of recipients:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, marketing agencies, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes Momang Casino specifies.
• Gaming Providers: Your data may be shared with our game providers to allow you to access and play their games and for them to fulfil their regulatory obligations.
• Regulatory and Legal Authorities: We may disclose your information to our licensing authority, law enforcement agencies, courts, or other governmental bodies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations dedicated to fighting financial crime.
• Affiliates and Business Partners: With your consent, or based on legitimate interests, we may share data with our affiliates or business partners for joint promotions or service offerings.
• Potential Acquirers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate safeguards are in place.

Momang Casino will never sell your personal data to third parties for their independent marketing purposes without your explicit consent.

Momang Casino takes the security of your personal data very seriously. We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer) for data transmission between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorised access.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data necessary for the purposes outlined in this policy.

While we protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Momang Casino cannot guarantee absolute security. We encourage you to use strong, unique passwords and to keep your login credentials confidential.

As a data subject, you have several rights regarding your personal data under GDPR. Momang Casino upholds these rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that any inaccurate or incomplete personal data we hold about you be corrected or updated.
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the data's accuracy).
• Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
• Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority if you believe Momang Casino has violated your data protection rights.

To exercise any of these rights, contact our Data Protection Officer using the details in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Momang Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device by websites that you visit. They make websites work more efficiently and provide information to site owners.

We use cookies for various purposes:

• Strictly Necessary Cookies: Essential for our website and services, enabling core functions like account login and secure transactions.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. This data is aggregated and anonymous and helps Momang Casino improve website functionality.
• Functional Cookies: Allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure advertising campaign effectiveness.

You may accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies may prevent you from taking full advantage of the Momang Casino website, and some services may not function correctly.

For more detailed information on how Momang Casino uses cookies, refer to our dedicated Cookie Policy.

Momang Casino retains your personal data as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

• Account Information: We generally retain your account information for the duration of your active account and for a period thereafter, typically five years, as required by anti-money laundering regulations and other legal obligations, even if your account is closed.
• Transactional Data: Records of your transactions are typically retained for a minimum of five years from the date of the transaction, or longer if required by our licensing authority or other legal obligations.
• Communication Data: Correspondence with customer support may be retained for a period necessary to resolve inquiries and for record-keeping purposes.
• Marketing Consent: If you have consented to receive marketing communications, we will retain your contact details until you withdraw your consent.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Momang Casino operates globally, and some of our service providers or business partners may be located outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your personal data to countries outside the EEA, we ensure appropriate safeguards protect your data in accordance with GDPR and other applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission to ensure data transferred is subject to similar protection as within the EEA.
• Implementing Binding Corporate Rules (BCRs) where applicable.

By using Momang Casino's services, you acknowledge and agree to such international transfers of your personal data.

Momang Casino's services are not for individuals under the legal gambling age (which is 18 years in most jurisdictions). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child under the legal gambling age, we will delete such information from our records immediately. If you believe that a minor has provided us with personal data, contact us immediately.

Momang Casino may update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication methods. Review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the latest revisions were made.

If you have any questions, concerns, or requests regarding this Privacy Policy or Momang Casino's data handling practices, contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Your Company Name], [Registered Office Address - provide general location if specific address is not to be disclosed, e.g., "Our Registered Office in Malta"]

We resolve any privacy-related issues promptly and efficiently.